How To Login To Your Account Online

Answer: Please see the directions below, please note you must be an existing customer to set this up. 1. Select the login button on the top left hand corner of the site Select your branch location.   2. Select create an account. 3. Fill in your details to setup the online account.

Rental Payments

Answer: Our rental payment system uses automated token payment, not Direct Debit  This means: We can except either debit or credit card to take your monthly payment For payment to be set up we need your 16-digit card number and expiry date Once this is set up, payments can be taken monthly automatically with a receipt […]

How Do I Purchase / Collect A Padlock 24/7?

Answer: Option 1 (available at Horsham & Molesey): In-shop purchase, subject to opening hours. Option 2 Collection point padlocks (all sites):  Once you have purchased a padlock over the phone you will receive a text message with the Collection Box number and the Collection Box code.  

I Have Lost The Key To My Padlock

Secure padlocks for container self storage

Answer: If you have lost the key to your padlock it is essential you call us to advise us of the situation.  It may be possible for us to remove the padlock for you depending on staff availability.  If you need the padlock removed urgently, we recommend booking a local locksmith to remove this for […]

Parking On Site

Answer: Parking is permitted whilst attending the storage Units to load or unload.   NB We do not allow overnight parking at any of our Standby sites.  A charge will be made for any authorised parking of vehicles overnight as per our terms and conditions

Can I Give A Friend Or Colleague My Access Code & Unit Key?

The Customer can give their friend, colleague or subcontractor access to their unit via their code with keys to their Unit; however it is at the customer’s own risk and we will not be held responsible for any problems arising from this arrangement. On request we can change your access code should you feel this […]

How Long Can I Rent For?

Our minimum rental period is 1 month but you are welcome to store with us for as long as you need to.  We do accept payment of up to 1 year upfront with discounts offered, subject to our terms and conditions.

What Happens If I Need More Or Less Space?

Answer: No problem, you can transfer to a different sized unit at any time, providing the size you need is available. If you need to transfer to another unit size, this will need to be arranged by a member of our team on 0808 501 6316 for assistances. Why not check out our locations page, choose a […]